Privacy Policy

Last updated: March 2026

1. Introduction

Indus Legal ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 2020 (New Zealand). By using our website (induslegal.co.nz) or engaging our legal services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact details — your name, email address, phone number, and postal address.
• Enquiry information — details you provide through our contact form, including the nature of your legal enquiry and preferred service area.
• Client information — information provided during the course of a legal engagement, including identification documents, financial records, and other material relevant to your matter.
• Website usage data — information collected automatically when you visit our website, such as your IP address, browser type, pages visited, and referring URL.

3. How We Collect Information

We collect personal information:

• Directly from you — when you contact us, submit a form on our website, engage our services, or communicate with us by phone, email, or in person.
• From third parties — where necessary and with your consent, we may collect information from other parties such as other lawyers, government agencies, courts, or financial institutions.
• Automatically — through cookies and similar technologies when you browse our website.

4. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide legal advice and services.
• To verify your identity and conduct anti-money laundering (AML) checks as required by law.
• To communicate with you about your matter, our services, or legal updates.
• To comply with our legal and professional obligations, including those under the Lawyers and Conveyancers Act 2006 and the Anti-Money Laundering and Countering Financing of Terrorism Act 2009.
• To improve our website and services.

5. Disclosure of Information

We will not disclose your personal information to third parties unless:

• You have given your consent.
• It is necessary to provide our legal services to you (for example, communicating with other parties, the court, or Land Information New Zealand).
• We are required or authorised to do so by law, a court order, or a regulatory body.
• It is necessary for the establishment, exercise, or defence of a legal claim.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, use, modification, disclosure, or loss. Personal information is stored securely in our practice management systems and, where applicable, in secure cloud-based platforms. Access to client files is restricted to authorised personnel only.

7. Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law and our professional obligations. Client files are retained in accordance with the New Zealand Law Society's guidelines on file retention, which generally require files to be kept for a minimum of seven years after the matter is completed.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and to analyse website traffic. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, although this may affect the functionality of our website.

9. Your Rights

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal and professional retention obligations.

To make a request, please contact us using the details below. We will respond within 20 working days, as required by the Privacy Act 2020.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to make a privacy request, or would like to make a complaint, please contact us:

Indus Legal
Unit 32, 2 Bishop Dunn Place
Botany, Auckland 2013
New Zealand

Phone: 09 869 4888

Email: office@induslegal.co.nz

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.